Virtual Assistants @ Chabot’s - 12 Effective Tips

Virtual Assistants @ Chabot’s - 12 Effective Tips

Trick question: Who work 24×7, engage users/customers and answer questions in a smart and fun way, give website tours, show relevant web pages, and never call in sick? 

Answer: Virtual assistants (VAs). Also called virtual customer assistants, chatbots, avatars, and concierges,

Nowadays many library use Chabot’s technology for their user services.

12 Effective Tips

·         Deploy everywhere

·         Don’t bury your VA in the Help section

·         Make the VA your brand ambassador

·         Keep it snappy

·         Be “understanding”

·         Be polite

·         Be consistent

·         Say no to silo

·         Personalize

·         Outsource maintenance

·         Derisk

VAs are not just toys or gimmicks. Done right with a proven technology that is part of a unified omnichannel user/customer engagement platform, they can generate true value for the user/customer and the library/business.

Link | https://customerthink.com/virtual-assistants-12-tips-to-go-from-valet-to-wallet/

Regards 

Pralhad Jadhav  

Senior Manager @ Knowledge Repository  

Khaitan & Co 

Upcoming Lecture | ACTREC - BOSLA Annual lecture series (125th birth anniversary of father of library science, Padmashree Dr. S. R. Ranganathan) on Saturday, 12th August 2017 at Advanced Centre for Treatment, Research and Education in Cancer (ACTREC), Kharghar, Navi Mumbai.  (Theme | 'MakerSpace')

Blog | http://pralhad-fyilibrarian.blogspot.in/  

Website | https://sites.google.com/site/pralhadjadhavlib/home

Twitter Handle | @Pralhad161978