Now, talk to a doctor online
Medical consultation app Lybrate crosses 3 million downloads. It relies on all forms of communication—text, voice and video—to allow seamless interaction between doctors and patients
This is one simple idea which has the potential to have lasting
consequences. We are talking about Lybrate, one of India’s earliest and
fast-growing online doctor consultation platform. Its founder & CEO,
Saurabh Arora, is striving to make healthcare accessible in the country and
bridge the demand-supply gap of healthcare experts by seamlessly connecting
doctors and patients with the help of technology and letting them communicate
using mobile phones. The health app has been downloaded over 3 million times on
mobile devices since the company launched the platform in January 2015. The
platform now also has more than 100,000 healthcare experts from varied branches
of medicine from across India.
Investors have been quick to take note of this innovative startup.
Lybrate raised $10.2m from Tiger Global, Nexus Venture Partners and Chairman
Emeritus of Tata Sons Ratan Tata in Series A funding in July 2015. It received
$1.23 m in seed funding in August 2014. Lybrate is also Indian Medical
Association’s digital partner and it has launched its service on Facebook
Messenger’s bot platform. In addition, it recently debuted its integrated
healthcare solution Lybrate Lab+, enabling users to consult doctors online, get
suggested lab tests done and continue consultation upon automatic sharing of
reports with healthcare experts, without breaking the loop.
“Our medical app allows users to discuss any health issue with doctors
through text, video and voice chat while keeping their identity anonymous,”
Saurabh tells FE. “More than 100,000 doctors and health experts from varied
branches of medicine from across India are connected to millions of patients
through the technology-driven platform. With such a strong network, Lybrate
acts as the world’s largest OPD.”
Modest beginning
Saurabh left his data scientist job in Facebook, and returned to India
to solve the core problem of inaccessibility of doctors that the country
grappled with. During one of his visits to the country, he noticed that people
were blindly relying on chemists, who were not even qualified to prescribe
medicines, for fixing their health problems. The thought of the situation being
much grave in tier 2 and 3 cities, and the conviction to find out a solution,
prompted Saurabh to incorporate Lybrate, where he connected patients to doctors
much in the same way he connected SMEs and large advertisers to their customers
using Facebook Ads in Facebook.
“We launched the Lybrate platform in January 2015. When we started, the
platform supported interaction between patients and doctors only through text.
The feature of voice and video were integrated later to make communication
seamless, and today Lybrate is the only platform that supports all three forms
of communication,” says Saurabh. He adds: “In our pursuit to make the platform
smooth for doctor-patient interaction, we have been innovating and recently
launched an integrated healthcare solution Lybrate Lab+ that facilitates lab
tests during an online consultation with a doctor and hence completes the
consultation loop. We innovate for users and to tap them where they are, we
introduced the service of online doctor consultation on Facebook messenger bot,
becoming the first healthcare company in India to do so.”
Lybrate’s innovative approach has stuck a chord with users and doctors
alike. Over 5 million interactions a month take place on the platform by way of
search of doctor, patient queries and doctor-patient interactions. “The money
that we raised has so far been deployed to hire smart and talented people along
with improving product and technology. These measures have drastically helped
the platform reach where it is today,” he informs.
Wider access to doctors
From a patient health cycle perspective, there are five stages that a
patient may go through when there is any health issue:
Find a doctor: Doctor discovery
Consult a doctor: Either online or in-person
Lab tests: Get suggested lab tests done, if any
Medicines: Get suggested medicines, if any
Follow-up: Consult doctor again, if required
Lybrate is focused on easing communication between patients and doctors,
that is, 2nd and 5th stage of patient health cycle and also offers services in
stage 3. “During this process of patient health cycle, we are also able to
assist patients in stage 1. We believe that fixing India’s healthcare problem
lies in a communication platform that is able to multiply the presence of
doctors. This is utmost important in the Indian scenario because the core
problem of our healthcare system is the huge shortage of doctors,” says
Saurabh, who did his MBA from Columbia Business School. He also pursued his
Bachelor’s in Mechanical Engineering from IIT, Delhi.
Saurabh informs that while finding a doctor and booking an appointment
is easy, the interaction isn’t as simpler. “It is here that Lybrate is fixing
the real problem by expanding the reach of doctors beyond their one-zone
geography through use of technology. With Lybrate, people can easily connect
with a ‘trusted’ doctor and communicate with them about their health problems.
Now, they can also get a lab test done which are suggested by the doctors
during an online consult and have the report shared with them automatically.
This enables the continuation of consultation without any break.”
For those who do not need a consultation, the platform is equally
beneficial due to its unique health feed that consists of health tips that are
shared by doctors themselves.
According to Saurabh, medical experts suggest that over 75% consultations require medical tests and because they involve either visiting a lab or making an extra effort to search a lab and book a test online, 70% people tend to ignore it, exposing their health to grave risk. “We came across the offline gap in online doctor consultation that lab tests created. Lybrate aims to make doctor consultation seamless and convenient, and Lybrate Lab+ has taken convenience in healthcare delivery to a new high. Integrated into online doctor consultation experience, the product equips users to book and get sample pick up from the location and time that best suit them, and proceed with the consultation process upon reports being automatically shared with them and their doctor, without breaking the loop anymore,” he informs.
According to Saurabh, medical experts suggest that over 75% consultations require medical tests and because they involve either visiting a lab or making an extra effort to search a lab and book a test online, 70% people tend to ignore it, exposing their health to grave risk. “We came across the offline gap in online doctor consultation that lab tests created. Lybrate aims to make doctor consultation seamless and convenient, and Lybrate Lab+ has taken convenience in healthcare delivery to a new high. Integrated into online doctor consultation experience, the product equips users to book and get sample pick up from the location and time that best suit them, and proceed with the consultation process upon reports being automatically shared with them and their doctor, without breaking the loop anymore,” he informs.
The future is digital
Currently, the usage of Lybrate platform in Tier 2 and 3 cities is less
as compared to metros and big towns. “The traction is around 40% and we will be
looking to grow our presence in these cities. Also, we will be introducing more
features that would make doctor consultation seamless and smooth,” says
Saurabh. “It is heartening to see other platforms too coming with up similar
model like ours. This strengthens our belief that a communication platform that
enables patients and doctors to talk is the core for solving India’s healthcare
problem, which doctor discovery alone can’t achieve in a country like ours with
shortage of doctors,” he summarises.
Source | Financial Express | 23 May 2016
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