From Feb 1, file consumer plaints
online
People will be able to pay court fees
via site under the guidance of call centre
People
who get cheated by companies but don’t approach consumer courts to avoid they
the legal hassles can now heave a sigh of relief. Soon, they will be able to
lodge their complaints through a website, which will also give them regular
updates on the case.
The
official announcement about the website, www.consumerconnect.co.in, will be
done on the Republic day. People will also be able to pay the court fees
online. President of the State Consumer Disputes Redressal Commission, justice
Ashok Bhangale, said, “This is the first time such a facility is being offered
to consumers in India, wherein a private company is allowed to carry out
e-filling in consumer courts on an experimental basis. This will help citizens
approach the courts easily and it will also help reduce paperwork, as
everything would be online.”
The
website will go live on February 1. This project was initiated last year, when
the state commission, on its website, invited private companies to come forward
with such a facility. Though the project of e-filling has been approved by the
state commission, it is entirely funded by the company.
To
lodge a complaint online, the person would first have to identify himself with
a valid identification proof, such as the Adhaar card or voter ID, then select
the kind of complaint they wants to file and then submit scanned copies of the
necessary supporting documents. This would be forwarded to the registrar’s
office, which would verify the same and lodge the complaint. The software will
then provide the next hearing date details by SMS and email to the complainant.
If the consumer needs any assistance, then a call centre will also be there to
guide them.
Around
200 staff members of the commission across the state have been given training
in handling the software. Former president justice R C Chavan said, “If this is
allowed, the common man need not step out of his house. This would not only
reduce the congestion at forums and commissions but more disposal can be
achieved as complainants and the other side can decide on a particular time to
appear before the court through video-conference and resolve the disputes.
Thereby, entire resources will be optimally utilised.”
Source | Daily News Analysis | 26 January 2016
Regards
Pralhad
Jadhav
Senior
Librarian
Khaitan
& Co
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